Return Policy

Revised – November 04, 2025

Neuro20 Technologies Corp. (“Neuro20”) manufactures regulated products that are subject to strict federal, state, and international safety, traceability, and hygiene requirements. This Return Policy governs all transactions, domestic and international, including those involving distributors, healthcare providers, commercial entities, and individual purchasers. By purchasing or accepting delivery of any Neuro20 product, the purchaser acknowledges and agrees to be bound by the terms set forth herein.

Due to the regulatory and hygienic nature of Neuro20 products, all sales are final upon shipment and receipt, and no product shall be eligible for return, exchange, or refund except as expressly required under:

• Neuro20’s Limited Warranty Policy;

• under a government-mandated recall, correction, or field action; or

• where applicable, law within the jurisdiction of sale specifically requires acceptance of a return, refund, or replacement.

Neuro20 shall comply with any mandatory return or refund obligation arising under federal, state, or international law pertaining to defective, unsafe, or assistive medical or durable medical equipment, to the extent such law is applicable to the sale in question. In all other circumstances, no right of return, rescission, or cancellation shall be recognized or implied. By purchasing or accepting delivery, the buyer acknowledges and agrees to these terms.

Any product that may qualify for repair or replacement under the Limited Warranty must follow the procedures prescribed therein. The purchaser shall first obtain written authorization and a Return Material Authorization (“RMA”) number from Neuro20 prior to shipment. Unauthorized returns or shipments lacking an RMA will be refused and returned to sender at the sender’s expense. Returned items must be packaged in conformity with all applicable transportation and carrier regulations and accompanied by documentation evidencing proof of purchase, serial-number identification, and a written statement of the reason for the return. Neuro20 shall have sole discretion to determine eligibility for repair, replacement, credit, or refund, and any such remedy shall be limited to the extent provided under the Limited Warranty or required by law. Where statutory refund or replacement rights are mandated, Neuro20 shall comply within the time limits and conditions prescribed by the applicable jurisdiction.

For reasons of hygiene, patient safety, and regulatory control, Neuro20 shall not issue refunds or replacements for any device, garment, or accessory that has been opened, used, worn, or connected to a patient except where acceptance is necessary to evaluate, repair, or replace a product pursuant to Neuro20’s Limited Warranty or other authorized program. Neuro20 may accept such items under controlled decontamination and handling procedures consistent with its internal quality and safety standards, without any obligation to provide a refund. Products bearing altered, defaced, or missing serial numbers or labels, or products that have been modified, customized, or configured to order, may likewise be accepted solely for inspection, quarantine, or destruction, and shall not be eligible for refund under any circumstance. Demonstration, evaluation, or loaner units shall be returned strictly in accordance with the terms of the applicable Demo Agreement, and any return, replacement, or disposal of such units shall be governed exclusively by that agreement.

In the event that Neuro20 initiates, or is directed by a governmental or regulatory authority to conduct, a product recall, correction, or field action, affected customers will receive written instructions specifying the disposition, return, replacement, or destruction of the affected products. Only products identified by serial or batch number within the official recall or correction notice shall be eligible for return under such action. All other products shall remain subject to this Return Policy and must not be returned except as otherwise authorized. Returned items subject to recall shall be handled under controlled quarantine and documented chain-of-custody procedures consistent with applicable regulatory reporting obligations and Neuro20’s internal quality system requirements.

Claims for visible damage, loss in transit, or shipment discrepancy must be reported in writing to Neuro20 within five (5) business days of receipt, in line with the Warranty Policy. Failure to notify Neuro20 within this period may constitute a waiver of any right to replacement, reimbursement, or warranty relief. Neuro20 may, in its sole discretion, provide instructions regarding inspection, repair, or filing of a carrier claim, but shall not be liable for loss or damage occurring after delivery to the carrier.

This policy is intended to satisfy the requirements of all applicable laws governing medical devices, durable medical equipment, and consumer transactions within the United States and abroad. Where a state or national law affords a mandatory right of return or refund for assistive or durable medical devices that are defective, unfit for their intended purpose, or otherwise fail to conform to representations made at the time of sale, Neuro20 shall honor such obligations to the minimum extent required by law. Publication of this policy on Neuro20’s official website and at authorized points of sale constitutes sufficient public notice of these terms in compliance with applicable disclosure regulations.

In the case of international transactions, returns and replacements shall be governed by the laws and regulations of the country in which the sale occurred, subject to any applicable treaties, export-control requirements, or contractual arrangements with Neuro20’s authorized distributors or subsidiaries. Any product returned from outside the United States shall comply with all export, import, and customs documentation requirements. Where local consumer-protection or distance-selling laws grant additional withdrawal or cancellation rights to end consumers, such rights shall be exercised solely in accordance with the procedures established by Neuro20’s local representative or affiliate.

To the fullest extent permitted by law, Neuro20 shall not be liable for indirect, consequential, incidental, special, or exemplary damages arising from or related to the denial, limitation, or refusal of a return, including but not limited to loss of revenue, inconvenience, or costs associated with substitute goods or services. The total aggregate liability of Neuro20 for any claim or cause of action relating to a product return shall in no event exceed the purchase price actually paid for the product giving rise to such claim. Nothing contained herein shall be construed as expanding or modifying the remedies provided under Neuro20’s Limited Warranty, which constitutes the exclusive remedy for defects or nonconformities in the product.

Customers, distributors, and purchasers are responsible for maintaining accurate proof of purchase, shipment documentation, and serial-number records, for ensuring appropriate storage and handling of products as directed in Neuro20’s user materials, and for contacting Neuro20 Support prior to initiating any return shipment to confirm regulatory compliance. Noncompliance with these procedural requirements may result in the refusal of the return and loss of any warranty entitlement. Neuro20 reserves the right to require additional verification, inspection, or documentation where necessary to ensure compliance with applicable safety and regulatory standards.

All inquiries or legally authorized returns must be directed to:

Neuro20 Technologies Corp.
140 Pine Avenue N., Oldsmar, Florida 34677, USA
Email: returns@neuro20.com  |  Phone: +1 (917) 503-6876  |  Web: www.neuro20.com

Neuro20 reserves the right to revise, amend, or rescind this Return Policy at any time without prior notice, provided that such modifications shall apply prospectively only. The most current version shall be deemed controlling upon publication on the company’s website.

This policy shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict-of-law principles. Any dispute arising from or related to this policy shall be resolved through binding arbitration in Hillsborough County, Florida, consistent with the arbitration provisions of the Neuro20 Limited Warranty, except where applicable law provides a non-waivable right to judicial or administrative review. In such cases, those rights shall apply solely to the extent required by law.